Patient Rights and Responsibilities

Axis Healthcare is committed to providing respectful, high-quality, patient-centered care. As a patient receiving services
at Axis Healthcare, you have the following rights and responsibilities.

Your Rights as a Patient

To be informed of your rights and responsibilities.
To receive reasonable access to care, treatment, and services.
To know the identity and role of healthcare professionals involved in your care.
To privacy, confidentiality, personal security, and personal dignity.
To receive care in a safe environment free from abuse, neglect, or harassment.
To receive considerate, respectful, and culturally sensitive care.
To receive impartial care regardless of age, race, gender, national origin, religion, disability, or other status protected
by law.
To be informed about your medical condition, treatment options, risks, benefits, and alternatives.
To participate in decisions regarding your plan of care and provide informed consent.
To refuse treatment, except as required by law, and to appoint a surrogate decision-maker if unable to make
decisions.
To effective pain assessment and management.
To be informed of treatment outcomes, including unexpected outcomes.
To formulate advance directives and have them respected in accordance with the law.
To receive care whether or not an advance directive is in place.
To access spiritual or pastoral services when available.
To participate in or refuse participation in research or clinical training.
To access protective services when needed.
To confidentiality of medical records and timely access to those records.
To receive an explanation of your bill regardless of the source of payment.
To request transfer to another facility if services are not available at Axis Healthcare.
To express concerns, complaints, or grievances without fear of retaliation.

Your Responsibilities as a Patient

To provide accurate and complete information about your health and medical history.
To follow the agreed-upon treatment plan and ask questions when instructions are unclear.
To respect the rights, privacy, and safety of other patients, visitors, and staff.
To keep appointments or notify the clinic when unable to attend.
To follow Axis Healthcare policies and procedures.
To discuss financial responsibilities and provide timely payment for services.

Questions or Complaints
If you have questions about your rights or wish to file a complaint, please contact Axis Healthcare. You may also file a
grievance with the Oklahoma State Department of Health or other appropriate regulatory agencies.

Serving Tulsa’s Community For 14 Years!

Patient Rights and Responsibilities

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